Frequently Asked Questions

Find answers to common questions about orders, shipping, and more.

Orders & Shipping

How long does shipping take?: Orders typically arrive within 2-3 weeks. We print locally to your region to minimize shipping time and environmental impact. EU orders usually arrive within 5-10 business days, while international orders may take up to 3 weeks.
Do you ship internationally?: Yes! We ship to most countries worldwide. Our print partners are located across Europe, North America, and Asia-Pacific, so your order is printed close to you.
How can I track my order?: Once your order ships, you will receive an email with tracking information. You can use this to follow your package from production to delivery.
Can I change or cancel my order?: Since we print on demand, orders enter production quickly. Please contact us within 2 hours of placing your order if you need to make changes.

What materials do you use?: We use museum-quality materials including: archival matte paper (200gsm), premium canvas stretched on wooden frames, solid wood frames with glass, HD aluminum metal prints, and gallery-grade acrylic.
How long will prints last?: Our archival inks and materials are rated to last 75+ years without fading when properly displayed away from direct sunlight. Canvas and framed prints are particularly durable.
What sizes are available?: Sizes vary by artwork to preserve the original aspect ratio. Common sizes include A4, A3, A2, 30x40cm, 50x70cm, and 60x90cm. Each product page shows available options.

What is your return policy?: We accept returns for quality issues only (defects or shipping damage). Since each piece is made to order, we cannot accept returns for change of mind. We stand behind our quality 100%.
My order arrived damaged. What do I do?: We're sorry to hear that! Please contact us within 14 days with photos of the damage. We'll arrange a replacement or full refund at no extra cost.
The colors look different than expected.: We calibrate our prints carefully, but colors can vary slightly due to monitor settings and lighting conditions. If you're significantly unhappy with the color accuracy, contact us with photos.

Who creates the artwork?: We partner with independent artists who receive a significant share of each sale. Browse our artists page to discover their collections.
Can I become a Muurly artist?: We're always looking for talented artists! Please reach out via our contact form with a link to your portfolio. We look for original work that aligns with our aesthetic.

We're happy to help. Contact us