Shipping & Returns

Everything you need to know about delivery and returns.

Free Shipping on All Orders

Shipping is included in every price — no surprises at checkout.

How It Works

Muurly uses print-on-demand production. When you place an order, your artwork is printed fresh at a facility near you, then shipped directly to your door. This means:

  • Every print is made just for you
  • Free shipping included in every price
  • Reduced environmental impact from local production
  • Fresh, high-quality prints every time

Delivery Times

European Union

5-10 business days from order placement. Printed at our EU facility for faster delivery and no customs fees.

United States & Canada

7-14 business days. Printed locally in North America.

Rest of World

Up to 3 weeks depending on destination. We ship to most countries worldwide.

Order Tracking

Once your order ships, you will receive an email with tracking information. You can follow your package from production to delivery. Please allow 1-2 business days for tracking to become active after receiving your shipping confirmation.

Returns Policy

Made-to-Order Products

Because each print is made specifically for you, we cannot accept returns for change of mind. This is in accordance with EU consumer law exceptions for custom-made products.

Quality Issues

We stand behind our quality 100%. If your order arrives damaged, defective, or significantly different from what you ordered, we will arrange a replacement or full refund at no extra cost.

Damaged or Defective Items

If your order arrives damaged or defective:

  1. Contact us within 14 days of delivery
  2. Include photos clearly showing the damage or defect
  3. We will respond within 24-48 hours with a resolution

In most cases, we will send a replacement at no charge. If a replacement is not possible, we will issue a full refund.

Changing or Canceling Orders

Orders enter production quickly. If you need to change or cancel your order, please contact us within 2 hours of placing your order. After this window, we cannot guarantee changes can be made.

Need Help?

Questions about your order? Contact us and we will be happy to assist.